Role Summary: As a Customer Service Associate, you are detail oriented, friendly, a team player and an important part of the store's efficiency. We are looking for a long-term addition to our team that wants to grow in the cannabis industry. Previous customer service experience will be key in this position. Someone with a great eye for detail who is equally committed to the team and the overall success of the store. In exchange, you'll get to join an incredible family of passionate cannabis professionals and benefit from continual opportunities for professional development and industry education.
Skills & Qualifications:
High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience
Retail, cash handling and Point of Sales (POS) experience required
Working knowledge of Google Workspace
Experience in cannabis industry highly desirable, but not required
Must be 21 years old and pass criminal background check
Excellent oral and written communication skills
Proficient computing skills
Innate desire to achieve success and a work ethic to match
Ability to critically think and problem solve without direction
High level of integrity
Ability to work nights and weekends
Duties:
Provide exceptional customer service in accordance with established standards
Develop and maintain rapport with our customers, vendors, service providers and staff
Ensure customer concerns and/or questions are solved and answered promptly and efficiently
Communicate customers requests and/or problems to the Manager on duty when needed
Communicate the effects of different variations and methods of cannabis consumption to customers clearly and effectively
Ensure strict controls to protect organization assets at the direction of management
Assist in display maintenance and housekeeping of the dispensary
Assist in processing, replenishing and monitoring of merchandise
Participate in inventory counts, as needed
Perform data entry and manage the customer database
Answer phone calls and forward to the appropriate staff member
Maintain a current stock of educational materials for new customers, etc.
Maintain a positive work environment conducive to trust and respect
Maintain strictest confidentiality in compliance with HIPAA guidelines
Perform other related work as required
EEO Statement: High Street Cannabis Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity, veteran status, or any other status protected under federal, state, or local law.
Salary range
$16 - $18 per hour